Philips Support

Why doesn’t the Lumea app’s Body Hair Analyzer register my hair?

Published on 19 April 2024
The Body Hair Analyzer uses a photo taken from your mobile device to detect the hairs on your skin. When you take photos before each Lumea treatment, you can see your hair removal progress over time by comparing previous results. If the Body Hair Analyzer is not correctly registering your hair, follow the steps below:
  1. Ensure your Lumea app has access to your mobile device’s camera.
  2. Make sure to take the photo with the camera facing directly at the area being photographed.
  3. Ensure the area of your body you would like to capture has equal lighting and is not obscured by shadows.
  4. There must be visible hair growth. Wait about 3-4 days after shaving so that the hair growth is visible in the photograph.
If these solutions do not help you, please contact us.

The information on this page applies to the following models: BRI940/00 .

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