Philips Support
My Philips Food processor has suddenly stopped working
Published on 24 March 2023
If your Philips Food processor does not start or stops working while processing your ingredients, there might be some possible causes. Read our article for possible causes and solutions.
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Assemble the parts correctly
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Please make sure you have assembled all the parts correctly according to your User Manual (image below is an example and may not apply to all models, always refer to the User Manual specific to your model). -
The overheat protection system triggered (Thermo cut off)
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Information below does not apply for models: RI7630/90, RI7636/01, RI7636/00, RI7632/91, RI7632/90, RI7630/91, HR7630/90, HR7632/90, RI7300/90, RI7300/91, RI7301/90, RI7301/91, RI7301/00, RI7301/01, RI7302/90, RI7302/91, RI7302/40, RI7302/41, HR7301/90, HR7301/91, HR7302/90, HR7302/91, RI7632/33, RI7632/50, RI7632/51.
Your Philips Food processor’s overheat protection system (Thermo cut off) has been activated. This protects your appliance from overheating and may occur during processing ingredients that are too thick, or if the appliance is not used according to the instructions in the user manual.
To solve this:- Switch the appliance off and pull the mains plug out of the socket.
- Remove part of the ingredients to reduce weight.
- Let it cool down for 20 minutes or until it reaches room temperature.
Plug your appliance into the power outlet and switch it on again.
Note: You may notice a certain odor, do not worry though, you can use your Philips Food processor normally.
Did the solutions above help solve the issue? If not, please contact us for further assistance.
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