2 year warranty
Frequently Asked Questions
Why doesn’t the Lumea app’s Body Hair Analyzer register my hair?
Why is the Philips Lumea Skin-Selfie Analyzer show inconsistent results?
Can I use Philips Lumea if I am pregnant or breastfeeding?
What are the differences between the Philips Lumea attachments?
Are there side effects when using Philips Lumea?
Why does my Philips Lumea become warm during use?
Will I see better results if I use Philips Lumea more often?
How do I prepare for a Philips Lumea treatment?
Is Philips Lumea suitable for all skin tones and body hair colors?
How do I find the correct Philips Lumea light intensity for me?
At what age can I use Philips Lumea?
Is the flashing light of my Philips Lumea safe for my eyes?
How often should I use my Philips Lumea?
Can Philips Lumea be used by men too?
Can I use my Philips Lumea on my bikini area?
How do I clean my Philips Lumea?
Why do I need to remove hair before a Philips Lumea treatment?
Why is my Philips Lumea attachment missing a glass?
Why is there an air bubble on the glass of my Philips Lumea?
Can I sunbathe or tan in between Lumea treatments?
How long do results last?
What is IPL hair removal?
Does hair grow back after IPL?
How long does IPL take to start working?
When will I see visible results from Lumea IPL?
Troubleshooting
My Philips Lumea app’s SkinAI features are locked
The Audio Flash Counter of my Philips Lumea app is not working
My Philips Lumea app’s SkinAI features are not working
My skin feels uncomfortable or painful with my Philips Lumea
My Philips Lumea is not flashing
I do not get expected results with my Philips Lumea
The lights on my Philips Lumea are blinking
My Philips Lumea gives off a burning smell during treatment
The battery of my Philips Lumea runs out very quickly
Warranty and service
Check the terms of your warranty and start a product exchange or repair