Philips Support
I cannot connect my Philips Kitchen Device with my HomeID app
Published on 16 February 2024
If you cannot connect your Philips Kitchen Device to your HomeID app, please check the solutions described in the article below.
Please note you can only connect one Airfryer with one HomeID account at a time.
Please note you can only connect one Airfryer with one HomeID account at a time.
-
If you are unsure whether your Philips Airfryer is a connected or non-connected model, please check if your model number corresponds to the models in the "Connected Airfryers" section of the HomeID device list. Please note that the list provided below is just an example, and it might vary depending on your country.
Note:
Selecting the wrong model number can prevent HomeID from connecting to your kitchen device. You can find the model number on the type plate sticker at the bottom of your appliance, which starts with HD or NA. For instance, if your type pl -
- Make sure that your home network is working correctly and that you have an Internet connection available.
- Check if your home network is running on 2,4 GHz as your Philips device is equipped with a WiFi module 11 b/g/n with 2,4 GHz.
- If the home WiFi router is configured to have a single 5GHz network setup, it shall be switched to dual dual-band network mode and the phone shall then be connected to 2,4 GHz Network.
-
- Make sure that your Smartphone is connected to the Internet.
- If you are using a VPN connection, please disable it as this could cause trouble.
- Ensure you have the latest HomeID version installed (check in your App Store).
- If the kitchen device was already connected to the HomeID before, delete it from the appliance tab in your HomeID.
- Empty the cache of the HomeID App in settings.
-
- Unplug your kitchen device, wait for 30 seconds, and plug it in again.
- HD9880 Airfryer and NX0960 Air Cooker only: ensure that your WiFi is enabled in the menu Settings/Tools -> Setup WiFi
- NX0960 Air Cooker only: reset your WiFi settings on your Air Cooker display in the Tools → Settings menu
-
- Start the pairing process from the HomeID app via the ‘Appliances’ tab (see picture below)
- Follow the on-screen instructions in your HomeID app.
- Please also check the User Manual of your kitchen device for further details. You can find it on www.philips.com/support
- Note: In some cases during pairing, when connected to the Philips Setup network, your smartphone asks you to switch to a better WiFi with an internet connection – please reject this action, as it would interrupt the pairing process.
-
- If you experience an Error 3 or Conn-3 in the HomeID app and you have already followed the steps mentioned above, please do the following:
- Quit the current pairing process.
- If the kitchen device shows under your “Connected Devices” in the “Appliance” tab, please delete it from there.
- Check if the kitchen device is already paired with your WiFi by showing a steady WiFi LED on the device display.
- If yes, restart the pairing via the “Appliance” tab in HomeID and use the “Skip Setup” function (for skipping WiFi setup) on the first screen (see the picture below).
- If no, consecutively perform two to three factory resets on your kitchen device, unplug it after each reset, and wait for two minutes before plugging it in again. Then try to restart the pairing via HomeID.
- If all of the above-mentioned instructions do not help, please contact us for further assistance.
Contact Philips
