An ideal day is one in which every patient shows up on time and ready to be imaged. After all, your substantial investment in imaging equipment and a well-trained staff goes unused if suddenly there is no patient there to scan.
What if you could help more patients show up on time and well prepared so that imaging exams are a positive experience for all? Healthcare organizations are using integrated digital communications right now to increase engagement and reduce no-shows.
Challenge
Patients who don’t show up for their imaging appointments – or who show up late or unprepared – interrupt imaging operations, limit valuable access for others and put their own health outcomes at risk.
Results
Integrated digital communications for patient management and personalized tools that help create a less stressful experience for imaging patients are helping organizations meet operational and patient care goals.
Boston Medical Center (BMC), Yale New Haven Health and Lahey Hospital & Medical Center are finding that engaging with patients digitally helps ease patient anxiety and encourages them to keep their radiology appointments.
Providing timely and updated information has been critical in our efforts to keep both our staff and patients safe during this pandemic."
Kathleen Masters
Sr. Manager, Ambulatory Performance Boston Medical Center Boston, MA
Challenge
Patients who don’t show up for their imaging appointments – or who show up late or unprepared – interrupt imaging operations, limit valuable access for others and put their own health outcomes
Results
Integrated digital communications for patient management and personalized tools that help create a less stressful experience for imaging patients are helping organizations meet operational and patient care goals.
*Results presented are for illustrative purposes only and are not predictive of actual results for your business.
1. Radiology Staff in Focus: A Radiology Services Impact and Satisfaction Survey of Technologists and Imaging Directors. Research Report. 2019. Philips
2. Rosenbaum JI, et al. Understanding why patients no-show: observations of 2.9 million outpatient imaging visits over 16 years. J Am Coll Radiol. 2018;15(7):944-950.
www.doi.org/10.1016/j.jacr.2018.03.053
3. Mieloszyk RJ, et al. The financial burden of missed appointments: uncaptured revenue due to outpatient no-shows in radiology. Current Problems in Diagnostic Radiology. 2018;47(5): 285-286.
www.doi.org/10.1067/j.cpradiol.2018.06.001
4. Advancing key performance indicators with pre-visit navigation: a case study with Boston Medical Center. 2020. Philips.
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